Image of a Pizza

Job Details

  • Posted:

    Mon Sep 5 12:16:53 2022

  • Job Ref:

    CSA

  • Location:

    Milton Keynes

  • Department:

    Operations

  • Job Type:

    Permanent

  • Work Shift:

    Full-Time Day Time, Evening, Weekend and Nights

  • Salary:

    £23500.00 - £23500.00 per annum

Customer Service Advisor x 2

Customer Care Advisor x 2

Based at our Support Office, Milton Keynes, with opportunities to work remotely from home.

23,500 including excellent benefits

Rotational shifts 9-5pm and 3- 11pm

Selling more than 105 million pizzas a year, Domino’s uses only the freshest, highest quality ingredients. We are constantly investing in technology to make things easier for customers and simpler for our colleagues. The Domino’s app has been downloaded over 26.6 million times and online sales now account for 93% of delivery sales.

We have an exciting opportunity for Customer Care Advisor to join our friendly team.

You will be handling customer concerns via web form, calls and emails, providing the very best customer service.

Having a proven track record in first class customer service, an excellent telephone manner and organisational skills you will ensure that all concerns are dealt with professionally and timely in line with the department’s service level standards. You are expected to be an advocate of our brand and where needed will need to conduct outbound calls to ensure a smooth closure of concerns is delivered.

We are looking for enthusiastic individuals with previous experience in handling inbound calls and email queries. You must be willing and able to participate in a weekly rotational shift pattern, with some weekend work.

With excellent communications skills and a high standard of written and spoken English. Knowledge of a CRM (Customer Relationship Management) workflow is essential.

In return Domino’s will provide the opportunity to develop skills and experience with a market leading brand along with a competitive salary and great benefits such as company pension, private medical and dental, discretionary bonus, free parking and of course - discounted pizza!