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Welcome to Domino's

The World's Leading Pizza Delivery Company

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Job Details

  • Posted:

    Fri Apr 26 16:37:22 2024

  • Job Ref:

    INCM

  • Location:

    Milton Keynes

  • Department:

    IT

  • Job Type:

    Permanent

  • Work Shift:

    Full-Time Weekdays

  • Salary:

      Negotiable

Incident Manager

Join the World's Leading Pizza Delivery Company

You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike.

As an Incident Manager, you’ll play a crucial role in maintaining service continuity, minimizing disruptions, and ensuring customer satisfaction. Your key focuses will be to manage and coordinate responses to incidents, including technical issues, service disruptions, and emergencies whilst working closely with IT, operations, and other relevant departments to prevent recurrence.

Success in this role looks like:

  • Minimum 1 year of relevant experience in incident management or a similar role within the e-commerce industry.
  • Ability to think critically, analyse situations, and make informed decisions under pressure.
  • Excellent verbal and written communication skills. Comfortable interacting with various teams and stakeholders.
  • Thrive in a fast-paced environment and adapt quickly to changing priorities.
  • Proven ability to lead incident response efforts and coordinate teams effectively.
  • Flexibility is required in this role – you will be on an on call rota to manage with any severe P1 incidents that need remediating immediately.

What’s in it for you:

  • Competitive salary and performance-based bonuses.
  • Flexible work hours and remote work options.
  • Competitive pension contributions
  • Private health and dental care.
  • Income protection
  • Professional development opportunities.
  • Fun team events and a supportive work environment.
  • Pizza discount!

About Us:

Domino's is the world's leading pizza delivery company, with over 1,200 stores across the UK and Ireland. We sell more than 110 million pizzas annually, using only the freshest, highest-quality ingredients. As a digitally focused company, approximately 90% of our system sales come through digital channels, and we have 5.6 million active app customers.

We are committed to making our brand the favourite food delivery and collection choice. We have earned numerous awards and the loyalty of millions of pizza lovers worldwide through our passion for delivering hot, freshly handcrafted pizzas. We value innovation, growth, and a commitment to excellence.

We believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued, respected, and empowered. We are committed to creating a space that celebrates the uniqueness of each individual, regardless of their race, ethnicity, gender, sexual orientation, age, ability, religion, socioeconomic status, or any other characteristic.

Our Values:

  • We do the right thing.
  • We are one team.
  • We love customers.
  • We are bold.
  • We grow and win together.

If you share our values and are ready to be part of a world-leading team, apply now and join the Domino's UK & Ireland family!