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Job Details

  • Posted:

    Wed May 20 13:39:35 2020

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  • Work Shift:

    Full-Time Day Time, Evening and Weekend

  • Salary:


Transport Night Shift Coordinator

Transport Night Shift Coordinator

Location: Warrington

Full time / permanent / Shift – 4 on 4 off

Domino's is recognised as the UK’s favourite pizza company. Its expertise and passion for delivering freshly handmade pizzas has earned it numerous awards and the loyalty of millions of pizza lovers nationwide. We have been expanding rapidly over the last 10 years and aren’t planning on slowing down!

Role Purpose:

To assist with all transport administration providing exceptional customer service to the end customer, Domino’s stores and franchisees in line with Domino’s Pizza policies and procedures.

Key Responsibilities:

  • Responsible for ensuring all drivers receive the correct paperwork in line with both company procedures and legal requirements
  • Prepare driver packs including use of AX system to print invoice paperwork and store keys prior to drivers starting their shifts and conduct shift pre-briefs ensuring drivers are fully aware of the requirements for the designated route.
  • Conduct debriefs with drivers on return to the depot ensuring any issues encountered on route are captured and escalated as required.
  • Telephone drivers en-route to establish ETA's and complete the return profile accordingly
  • Download driver digital Tachograph cards onto the Tachograph reading system in line with department schedules
  • Ensure the rota is maintained updating with driver(s) names, route departure times
  • Contact drivers prior to their next shift confirming their departure time and allocated route
  • Receive and professionally handle telephone calls and emails from our drivers, customers, stores, franchisees, answering any queries in a timely manner and demonstrating exceptional customer service skills.
  • Liaise with stores to provide up to date delivery information whilst providing notification of any delivery issues, i.e. late deliveries, fridge failures etc.

Knowledge and Experience (Desirable):

  • An understanding of Health and Safety Legislation
  • An understanding of Food Safety Standards
  • An understanding of working to ISO accreditation
  • Good geographical knowledge
  • Knowledge of Transport Legislation, Working Time Directive, EU Driver’s Hours and Tachograph laws

In return, Domino's offer excellent career opportunities through training and development. We also offer a comprehensive benefits package including private healthcare and a bonus.