Image of a Pizza

Job Details

  • Posted:

    Tue Jan 10 18:05:55 2023

  • Job Ref:

    ERP

  • Location:

    Milton Keynes

  • Department:

    IT

  • Job Type:

    Permanent

  • Work Shift:

    Full-Time Weekdays

  • Salary:

    £40000.00 - £45000.00 per annum

ERP Support Analyst

ERP Support Analyst

Based in Milton Keynes/Hybrid

Excellent Salary and benefits package, please state your salary expectations in your application.

Domino's is recognised as the world's leading pizza delivery company. From an IT systems perspective you may have experienced our app, website, voice ordered with Alexa or seen the technology in store that we use to deliver an amazing customer experience, but have you considered what happens behind the scenes? With 93% of Domino's sales now taking place online this is an excellent opportunity to join the innovative and dynamic Domino's Technology team.

Reporting to the ERP Platform Manager, this role will help support the ERP Systems and the relationships between DPG, our internal customers and the third-party implementers of Dynamics AX.

The role will be one of a small group of MS Dynamics AX resources in DPG, and this team will for the first point of contact for everything relating to the ERP system. The role will include 1st line support, managing service requests and testing new developments.

Responsibilities include:

  • Responsible for first line support, being the contact point for all initial queries on AX, filtering usage problems from issues with the system, raising and escalating issues with suppliers
  • Supporting all functions across the business to document, replicate and resolve AX incidents
  • Logging service requests for changes and requirements to be added to the roadmap
  • Assist with data reconciliation and audit requests
  • Maintaining and authoring internal documentation in collaboration with 3rd party supplier
  • Identify situations where business users are not using all the best or most appropriate practices or processes, and make recommendations for improvement or deliver training as required
  • Creation and execution of scenarios for user acceptance testing relating to changes generated from service requests, incidents and roadmap deliverables. Working with super users to verify and sign off updates for inclusion in a software release
  • Maintaining and monitoring user security to ensure appropriate roles and permissions are in place
  • Supporting the ERP Manager with weekly reporting requirements and monitoring SLAs from our AX partner

What we are looking for

Essential

  • Minimum 3 years’ experience of Dynamics AX 2012 R3 or similar ERP system.
  • Understanding of business processes, including supply chain and finance
  • Self-starter and able to work without detailed management
  • Able to take on new tasks and apply current experience/skills to facilitate successful outcomes.
  • A high standard of interpersonal and negotiation skills for liaison and management of communications with external suppliers, project stakeholders and users

What we are offering

For the right person Domino’s will provide the opportunity to develop skills and experience with a market leading FTSE 250 brand along with a competitive salary and great benefits such as company pension, private medical and dental, discretionary bonus and of course - discounted pizza!